Knowledge Management Analyst

Role overview

Responsibilities

• Create and maintain knowledge management documentation and procedures; conduct content and governance reviews and address routine content issues.
• Gather business requirements and design, configure, test, and maintain approved SharePoint-based solutions and workflows.
• Collect and validate data, distribute established reports, and maintain reporting assets.
• Develop training and guidance; advise content owners; support users and escalate complex issues.
• Lead assigned workstreams or small initiatives, support larger projects, recommend improvements, and contribute to internal communications initiatives.

Requirements

• Post-secondary diploma or degree in a related field, or an equivalent combination of education, technical certifications, and relevant experience.
• Three to five years of relevant experience in knowledge management, SharePoint administration, content management, digital workplace solutions, business analysis, or a related field.
• Experience gathering business requirements and coordinating work involving multiple stakeholders.
• Strong SharePoint and Microsoft 365 knowledge, including sites, pages, libraries, lists, permissions, and workflows.
• Strong knowledge of content governance, content lifecycle, information architecture, metadata, web accessibility standards, and plain language principles.
• Strong written and verbal communication skills.

Assets

• Experience administering established reports or dashboards using Tableau, Power BI, or similar tools is an asset.
• Experience developing and delivering training and providing end-user support is an asset.

Work arrangement

• The myWork program is hybrid.

Starting salary range

• Starting salary range is $65,800 to $79,000; no pay cadence is specified.

Screening