Kids Play Area - Store In Charge cum Sales and Event Coordinator

Job Summary

Store Operations

• Oversee the daily operations of the kids play area store and reception area.
• Ensure the play area, party rooms, and store displays are clean, safe, and well organized.
• Monitor opening and closing procedures of the store.
• Ensure all toys, materials, and supplies are properly maintained and stored.
• Follow company safety and hygiene standards at all times.
• Coordinate with management regarding operational requirements.

Inventory Management

• Maintain and monitor stock levels for toys, merchandise, party supplies, arts and crafts materials, and consumables.
• Conduct regular stock counts and update inventory records.
• Receive and inspect deliveries from suppliers.
• Report damaged, missing, or low stock items to management.
• Ensure proper storage to maintain product quality and safety.

Sales Responsibilities

• Welcome customers and provide information about play area packages, memberships, and promotions.
• Promote birthday party packages, events, and add-on services.
• Achieve monthly sales targets through upselling and cross-selling.
• Handle customer inquiries, bookings, and payments.
• Maintain positive relationships with customers and ensure high satisfaction levels.
• Prepare daily sales reports.

Event Coordination

• Coordinate birthday parties, school visits, group bookings, and special events.
• Communicate with parents regarding event requirements and party arrangements.
• Prepare event schedules and ensure all materials are ready before the event.
• Coordinate with party hosts, facilitators, and support staff.
• Ensure smooth event flow and customer satisfaction.
• Assist during events when required.

Customer Service

• Ensure children and parents have a safe and enjoyable experience.
• Address customer concerns or complaints professionally.
• Maintain a friendly and welcoming atmosphere.
• Ensure safety guidelines are followed within the play area.

Administrative Duties

• Maintain accurate records of bookings, sales, and inventory.
• Prepare daily, weekly, and monthly reports.
• Coordinate with management regarding promotions and operational updates.
• Assist in implementing marketing activities and promotions.
• Pay: AED3,500.00 - AED4,000.00 per month