Key Account Manager - Service

Role overview

Customer relationship management

• Manage assigned strategic and core customers and maintain accurate customer data and hierarchies.
• Develop customer plans, obtain approval, and follow up with unit management.
• Build and coordinate relationships across customers, KONE, and other stakeholders.
• Evaluate commercial or operational risks and customer complaints, and raise them with management.

Sales and account growth

• Create and manage customer opportunities with account teams.
• Share customer knowledge and contacts to support order wins.
• Develop value propositions describing the benefits of KONE solutions for customer needs.
• Manage national or framework agreements and customer contract portfolios.
• Develop customer business profitability in line with account plans.

Required experience and qualifications

• Proven public or governmental tender experience, including ITT reviews, customer-specific tender documentation, and RFI management before submission.
• Experience negotiating contractual terms and conditions, beyond commercial terms or scope of work alone.
• Bachelor’s degree and at least five years of sales experience.
• Strong business development and prospecting background, with a record of key-account success and commercial results.
• Strong commercial acumen, negotiation and presentation skills, and excellent English communication skills.
• Customer-first, proactive, analytical, collaborative, and results-oriented approach.

Preferred qualifications

• Elevator-industry experience is an added advantage.
• Arabic is an added advantage.
• Qatar market experience is highly desirable.