Key Account Manager - QSR

Role overview

Account growth and customer relationships

• Manage day-to-day relationships with key QSR stakeholders in KSA and align local execution with GCC account objectives.
• Identify sales growth, menu innovation, and value-creation opportunities; deliver revenue, margin, and volume targets.
• Develop annual business plans and customer growth strategies; lead regular business reviews and strategic planning sessions.
• Build relationships with decision makers across procurement, marketing, operations, and product development.

Innovation and commercial management

• Partner with R&D, Culinary, Marketing, and Operations on product launches; manage project pipelines, product development, and commercialization.
• Prepare customer quotations, pricing recommendations, and contract negotiations; monitor profitability and recommend improvements.
• Support forecasting, demand planning, and budget management.

Cross-functional work and market intelligence

• Coordinate Sales, Marketing, R&D, Supply Chain, Regulatory, and Finance resources; communicate customer requirements and lead issue resolution.
• Monitor Saudi QSR and foodservice trends, competitor activities, and customer developments; translate insights into business opportunities.

Qualifications and skills

• Bachelor's degree in Business, Marketing, Food Science, or a related field.
• 5–8+ years of experience in Key Account Management, Foodservice, QSR, or FMCG.
• Strong commercial and negotiation skills; knowledge of the Saudi foodservice and QSR market.
• Fluency in English and Arabic.
• Experience managing large multinational chain accounts is preferred.
• Major QSR chain experience; food ingredients, flavor, seasoning, beverage, or food manufacturing background; cross-functional project and innovation pipeline management; and financial acumen and business planning capability are preferred.