Key Account Manager

Overview

Role Summary

Key Account Manager

Strategic Account Management

• Define and execute comprehensive account strategies that align with Talabat’s business objectives and maximize revenue growth for key accounts.

Data-Driven Insights

• Lead rigorous analysis of sales data, customer insights, operational metrics, and market trends to guide strategic decision-making and identify scalable growth opportunities.

Project Management

• Lead cross-functional projects involving multiple teams (marketing, product, operations, finance) to optimize account performance, enhance partner experience, and implement new business initiatives.

Relationship Building

• Establish and nurture strong, long-term partnerships with key stakeholders at partner restaurants to ensure collaboration and mutual growth.

Performance Tracking

• Establish robust KPIs and dashboards to track account health, performance trends, and project outcomes; communicate insights and recommendations to internal leadership and external partners

Negotiations & Renewals

• Manage contract negotiations, renewals, and commercial terms to maximize revenue and maintain competitive positioning.

Market & Competitor Analysis

• Stay updated on industry trends and competitors’ activities to adapt strategies and provide insights proactively.

Qualifications

• Bachelor’s degree in Business Sales, Strategy, or a related field.
• 4–6 years of experience in account management, strategic partnerships, or commercial roles.
• Strong track record in owning strategic projects, building cross-functional alignment, and delivering results.
• Analytical thinker with a solid understanding of business data, dashboards, and performance metrics.
• Excellent communication and relationship-building skills.
• Self-starter with strong project management capabilities and attention to detail.
• Experience in e-commerce, food delivery, or tech is a strong advantage.
• Proficiency in CRM tools (e.g., Salesforce) and Excel or data dashboards.

Additional Information

• Join Our Vibrant Team in Dubai at City Walk, Where Work Meets Innovation and Fun!
• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.