Key Account Manager

About This Role

Responsible to manage a group of clients to achieve designated sales target levels. Develop profitable business with new and existing clients. Lead the contract account team to meet the client’s requirements for quality, speed and cost while meeting Moro internal metrics in terms of financials and clients satisfactions. To act with confident authority and takes accountability to develop the business relationships while actively contributing to making our customers satisfied.

Responsibilities

• Accountable for the financial performance of the contract – in terms of Revenue / Margin and Growth potential on the portfolio of contracts.
• Responsible for achieving and exceeding profitable growth, financial and performance targets.
• Responsible for managing demand and quickly qualifying opportunities.
• Plan, direct and coordinate sales activities to drive revenue growth and profitability in alignment with Sales objective.
• Submits short and long-range sales plans and prepares sales strategies utilizing available marketing programs to reach nominated targets.
• Accountable for client satisfaction with respect to annuity or outsourcing services.
• Leads business negotiations for contracts.
• Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management).
• Responsible for retaining long-term client relationships with established clients. Ensures that clients receive high quality customer service.
• Contributes to the client’s business improvement, planning and budgeting process.
• Maintains effective communication with and between functional areas of the account team, as well as solution Architects, service delivery, products & finance
• Drives the service excellence programmer for assigned clients.
• Coordinates team resources, resolves conflicts, and ensures propositions and plans successfully reflect contract parameters, Moro policy and capability.
• Ensures financial growth on the account through the utilization of all the leveraged resources and engaging of third party suppliers.
• Manages revenue & bookings to meet or exceed corporate targets, with emphasis on the profit, revenue and growth
• Ensures all new business improves the overall financial health of the account.
• Responsible for timely and accurate invoicing to the client, including dispute resolution and collection

Qualifications and Job specific skills:

• Bachelor’s degree in Business Administration, Marketing, Economics or related field
• Should have 8+ years’ experience in Account Management, Sales or Key Account Management within IT industry or IT service provider.
• Proven history of successfully interacting with customers and delivering solutions which meet customer expectations.
• Specialized training in sales/negotiation/win strategies
• Exceptional planning and organization experience
• Outstanding negotiation and persuasion skills
• Excellent written and verbal communication skills