Key Account Manager

Role summary

Account management and growth

• Serve as primary contact for key clients; understand their business models, objectives, and challenges and provide tailored solutions.
• Communicate regularly to assess satisfaction and identify growth opportunities; develop strategic account plans aligned with client and company goals.
• Identify new business opportunities within existing accounts; collaborate with Sales and Marketing on tailored proposals and presentations, negotiate contracts, and close agreements.
• Conduct market research on trends, competition, and client needs.

Receivables and coordination

• Manage and collect outstanding receivables from assigned accounts, ensure agreed credit terms are followed, and obtain balance confirmations and statements for reconciliation.
• Coordinate between client teams and Finance; work with internal departments to support delivery, resolve issues, and relay feedback to product development.

Performance and customer relationships

• Track account sales growth and profitability, prepare reports and forecasts, monitor contract compliance and renewals, and maintain accurate CRM records.
• Organize business reviews and strategic meetings, develop customer loyalty initiatives, and manage escalations to effective resolution.
• Attend training and seminars to upgrade job knowledge.

Qualifications and experience

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field; an MBA or relevant postgraduate qualification is preferred.
• 3–7 years of experience in Key Account Management, Sales, or Business Development, with a proven track record managing large or strategic accounts.
• Experience in the same or a related industry is an advantage.

Competencies and languages

• Digital sales tools proficiency, including analytics dashboards or BI tools, and proficiency in CRM software such as Salesforce, HubSpot, or Zoho.
• Strong interpersonal, communication, negotiation, presentation, organizational, analytical, strategic, and problem-solving skills.
• Understanding of credit terms and policies, proactive receivables monitoring, and accurate reconciliation and documentation.
• Ability to build client rapport and trust; goal-oriented and self-motivated; project management and negotiation strategy skills.
• English and Arabic language skills.

Employment