Key Account Executive

Overview

Key Account Executive

Jeddah

Key Responsibilities

• **Own a portfolio of assigned enterprise key accounts**
• across KSA — full lifecycle ownership from onboarding to renewal.
• **Drive revenue and gross margin growth**
• from existing accounts through upselling, cross-selling, and lane expansion.
• **Build account-specific growth plans**
• with clear monthly and quarterly revenue targets, and execute against them.
• **Be the single point of contact**
• for assigned clients — building deep, multi-level relationships with Supply Chain Heads, Logistics Managers, and Procurement teams.
• **Conduct regular client review meetings**
• (weekly / monthly / quarterly) covering performance, service improvements, and growth opportunities.
• **Handle daily commercial activities**
• — quotations, rate negotiations, contract renewals, RFQ responses, and tender submissions.
• **Negotiate commercial terms**
• that balance revenue growth with margin discipline, in coordination with the central pricing team.
• **Coordinate closely with Operations, Network Planning, and Customer Service**
• to ensure flawless execution on every load.
• **Resolve operational and service issues quickly**
• — delays, claims, documentation gaps, payment disputes — and pre-empt issues before they escalate.
• **Track service KPIs**
• (on-time pickup, on-time delivery, POD turnaround, claims ratio) for assigned accounts and drive continuous improvement.
• **Track payment collections in coordination with Finance**
• to ensure healthy DSO across the account portfolio.
• **Maintain accurate CRM hygiene and pipeline discipline**
• — opportunities, forecasts, stage progression, and weekly / monthly reporting to leadership.
• **Track competitor activity and gather market intelligence**
• within assigned accounts; bring insights back to leadership and the pricing team to unlock white-space opportunities.

Ideal Candidate Profile

• Customer-first, commercially sharp, target-oriented account manager who thrives on building relationships AND closing business.
• Already operating in the KSA logistics or supply chain ecosystem — knows shippers, knows the lanes, knows the market.
• High-ownership operator — doesn't drop the ball, doesn't wait for direction, doesn't blame others.
• Strong execution discipline — every deal closed, every issue resolved, every client review delivered on time.
• Comfortable in a digital-first, fast-paced startup environment where things move quickly and accountability is high.
• Ambitious — sees this role as a launchpad to senior commercial leadership at TruKKer.

What Success Looks Like in 12 Months

• Account portfolio revenue grown by 3

0–40% YoY

• through wallet-share expansion.
• Net retention of all assigned key accounts
• maintained at 95%+
• .
• New lanes / new BUs unlocked within at least 50% of assigned accounts.
• Client NPS / CSAT improved measurably across the portfolio.
• Pipeline and CRM hygiene maintained at
• 95%+ accuracy
• through the year.

About us

• TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.
• Since our inception in 2016, we have grown aggressively and have \~75,000 trucks inducted on our platform, catering to \~1,200+ enterprise clients seamlessly with an annual revenue of \~300+ million USD.
• With our business proposition, we bring smiles onto the faces of \~1,600 drivers daily.
• We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices.
• Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.
• We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company.
• Our CEO’s hustle & contribution was captured on the cover page of Forbes magazine.
• With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:
• We received the coveted

‘Great Place To Work Certfication’

• for four countries – KSA, UAE, OMAN & TURKEY.
• We also got
• ‘BEST WORKPLACES'
• Award for TruKKer Arabia’.
• **DISPERZ one of the leading Training & Development platform awarded us as ‘Top Innovative L&D Strategy.’**
• Economic Times, the second largest business newspaper & media platform awarded us for

‘Exceptional Employee Experience Award.’

• **We won**
• CULTIMATE’s –

'Best Employer Brand Award'

Our Vision

Our Mission

Our Values

• Carry TruKKer’s Passion and Hunger in Heart.
• Always Keeping the customer first.
• Respect for accountability.
• Honor diversity and inclusion.
• Always being cost-effective.
• Hustle with honesty.
• What we have for you on board.
• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing industry.
• Play a key role in shaping the success of the company in the Middle East region.
• Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
• Embark on our thrilling IPO journey, shaping the future of Logistics.
• Diverse and inclusive work environment.