Junior Service Desk Analyst
Role Overview
Join System C's Application Support team helping customers get the best from its software for education, health, and social care services.
The role is intended for someone at the beginning of a technology career and includes structured training, mentoring, and ongoing support.
Key Skills for This Role
Full Job Posting
Role overview
Join System C's Application Support team helping customers get the best from its software for education, health, and social care services.
The role is intended for someone at the beginning of a technology career and includes structured training, mentoring, and ongoing support.
What you'll do
- Provide first-line support for customer incidents using Jira and investigate technical issues using logs, SQL, and diagnostic tools.
- Work with Product, Development, and third-party partners; replicate issues to identify defects and support long-term fixes.
- Communicate with customers, own assigned accounts, resolve incidents within service levels, and support hosted and on-premise environments.
What we're looking for
- Strong communication and customer service skills and a basic understanding of technology, software, or IT systems.
- Interest in SQL, databases, or programming; proactive ownership and ability to work independently and in a team.
- Experience with Jira, remote support tools, server environments, or application support is beneficial but not essential.
What System C offers
- Structured training and mentoring, career progression, and ongoing technical and professional development.
- Flexible benefits, wellbeing support, and recognition programmes.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at System C
Junior Application Support Analyst
Liverpool, GBR
System C is seeking a junior analyst to investigate and resolve issues with healthcare software while developing through a structured two-year pathway. Candidates should bring a strong interest in technology, problem-sol
Application Support Manager - Social Care and Education
Liverpool, GBR
System C seeks an experienced manager to lead application support across its Social Care and Education product portfolio. The role oversees incident and service management, escalations, customer relationships, and contin
Application Support Manager - Healthcare
Liverpool, GBR
System C is seeking an experienced Application Support Manager to lead its healthcare software support function. The role oversees incidents, service requests, escalations, major incident response, and service improvemen
Application Support Manager - Social Care and Education
Leeds, GBR
System C is seeking an experienced Application Support Manager to lead support for its Social Care and Education products. The role oversees incidents, escalations, service improvement and customer relationships; team le
Application Support Manager - Healthcare
Leeds, GBR
System C is seeking an experienced Application Support Manager to lead its healthcare software support team and own operational performance. The role oversees incidents, escalations, service improvement and reporting; ap
Application Support Manager - Social Care and Education
, GBR
Junior Application Support Analyst
Liverpool, GBR
Junior Application Support Analyst
, GBR
Application Support Manager - Social Care and Education
Liverpool, GBR
Application Support Manager - Healthcare
Liverpool, GBR
Application Support Manager - Social Care and Education
Leeds, GBR
Application Support Manager - Healthcare
Leeds, GBR
Application Support Manager - Healthcare
, GBR
Application Support Manager - Social Care and Education
, GBR