Junior Application Support Analyst

At System C, we're on a mission to deliver technology that connects and transforms health and care services for millions of people. If you're naturally curious, enjoy solving problems, and want to develop a career in technology, this could be the perfect opportunity to start your journey.

As an Associate Application Support Analyst , you'll join our Application Support team and follow a structured two-year development pathway designed to help you build the technical, product and customer support skills needed to progress to Application Support Analyst.

You'll work with experienced colleagues to investigate and resolve issues affecting our healthcare software, helping customers restore service quickly while developing your knowledge in a supportive and collaborative environment.

Investigating incidents and service requests escalated from the Service Desk

Troubleshooting application issues using diagnostic tools, logs and product knowledge

Applying fixes, workarounds and authorised configuration changes

Escalating complex technical issues with clear evidence and analysis

Maintaining accurate support records and documentation

Providing professional and timely updates to customers and stakeholders

Supporting product defect investigation, testing and validation activities

Contributing to knowledge articles and continual service improvement initiatives

A strong interest in technology and technical problem-solving

Excellent written and verbal communication skills

Strong organisational skills and attention to detail

A methodical approach to investigation and analysis

A commitment to learning, development and delivering excellent customer service

Experience in a Service Desk, application support or technical support environment

Experience using ServiceNow, Jira or similar tools

Knowledge of healthcare systems, SQL, databases or application configuration

Experience supporting customers in regulated or business-critical environments

You'll be joining a company that values collaboration, accountability, continuous improvement and integrity. We believe in working as one team, taking ownership, always looking for better ways of working and doing the right thing for our customers and colleagues. We also offer flexible benefits, wellbeing support, professional development opportunities and recognition programmes designed to help you thrive.

This role sits within our Application Support career framework as a Level 1 Associate position . Following successful completion of the structured development programme and achievement of key milestones, you'll be eligible for progression to Application Support Analyst .