Junior Service Desk Analyst

As part of our Application Support team, you will:

Provide first-line support for customer incidents using Jira

Investigate and resolve technical issues using logs, SQL, and diagnostic tools

Work closely with Product, Development, and third-party partners

Replicate issues to identify software defects and support long-term fixes

Communicate clearly and professionally with customers throughout the support process

Take ownership of assigned customer accounts and ensure incidents are resolved within agreed service levels

Support both hosted and on-premise customer environments

We are looking for someone who is curious, motivated, and eager to learn.

You will ideally bring:

Strong communication and customer service skills

A basic understanding of technology, software, or IT systems

An interest in SQL, databases, or programming

A proactive attitude and willingness to take ownership

The ability to work independently and collaboratively within a team

Experience with Jira, remote support tools, server environments, or application support is beneficial but not essential.

At System C, we are on a mission to improve outcomes through technology. You'll be part of a supportive and inclusive team where learning, development, collaboration, and continuous improvement are encouraged every day. Our culture is built around working as one team, taking ownership, always striving to improve, and doing the right thing.

We offer:

Structured training and mentoring

Clear career progression opportunities

Ongoing technical and professional development

Flexible benefits and wellbeing support

Recognition programmes that celebrate success and achievement

If you're enthusiastic about technology, enjoy solving problems, and want to build a rewarding career while making a meaningful impact, we'd love to hear from you.