Junior IT Support Executive

Overview

Key Accountabilitiesend User Support

• Provide Level 1 technical support through phone, remote, and onsite assistance.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
• Install and maintain Windows operating systems and business applications.
• Resolve hardware, software, Microsoft Office, and Outlook-related issues.

Microsoft 365 Support

• Create, modify, and manage Microsoft 365 user accounts and licenses.
• Configure and troubleshoot Outlook, Teams, OneDrive, and Exchange Online.
• Reset passwords, manage MFA, and resolve email-related issues.

Network & System Support

• Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.
• Configure network printers and shared resources.
• Install Windows updates, join systems to Active Directory/Microsoft Entra ID, and perform routine system maintenance.

It Asset Management

• Maintain inventory of IT assets and software licenses.
• Prepare and configure IT equipment for new employees.
• Track asset allocation, returns, and disposal.

Information Security & Documentation

• Ensure endpoint devices comply with company security policies.
• Support antivirus, BitLocker, and endpoint protection solutions.
• Record service requests in the IT ticketing system and maintain technical documentation.

Required Technical Skillsoperating Systems

• Windows 11
• Basic knowledge of Windows Server

• Active Directory And Microsoft Entra ID

• Microsoft Outlook, Teams, OneDrive & Exchange Online

• LAN And WAN & Wi-Fi

• Basic router, switch, and firewall knowledge
• Network troubleshooting

Qualifications & Experience

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
• **1–3 years**
• of experience in IT Support or Helpdesk.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• UAE driving licence will be an added advantag