Junior IT Help Desk Support Technician
Role Overview
Full-time, on-site junior IT help desk role based in Dubai.
First point of contact for common IT support requests involving hardware, software, accounts, Microsoft 365, connectivity, and basic network issues.
May require visits to customer locations across Dubai.
Key Skills for This Role
Full Job Posting
Role overview
Full-time, on-site junior IT help desk role based in Dubai.
First point of contact for common IT support requests involving hardware, software, accounts, Microsoft 365, connectivity, and basic network issues.
May require visits to customer locations across Dubai.
Key responsibilities
- Respond to help desk requests; log, update, and close tickets accurately.
- Troubleshoot hardware, software, connectivity, printer, network, and Wi-Fi issues.
- Assist with Windows devices, Microsoft 365 applications, user accounts, passwords, and access requests.
- Prepare, configure, and maintain computers and peripherals; escalate complex issues.
- Maintain issue, resolution, IT documentation, and asset records.
- Communicate professionally with users and attend customer sites in Dubai when needed.
Required qualifications
- Diploma or bachelor’s degree in IT, Computer Science, or a related field.
- Basic Windows and Microsoft 365 knowledge, plus basic computer hardware, software, and networking knowledge.
- Ability to diagnose and resolve common end-user issues.
- Clear verbal and written communication, organization, attention to detail, and a professional customer-focused approach.
- Willingness to learn, follow documented procedures, and work responsibly independently and with a team.
- Currently based in the UAE and available to work full-time on-site in Dubai.
Preferred qualifications
- Previous help desk or technical support experience; familiarity with ticketing or remote-support tools.
- Basic Active Directory or Microsoft Entra ID knowledge; understanding of IP addressing, routers, switches, and firewalls.
- CompTIA A+, Network+, or a relevant Microsoft certification; UAE driving licence.
Salary
- Monthly salary of AED 1,500 to AED 2,000, depending on relevant knowledge and experience.
About the company
Live in the Cloud ME is a Dubai-based IT consulting and managed services company supporting businesses with cloud services, cybersecurity, IT infrastructure, Microsoft 365, business applications, communications, backup and disaster recovery, and ongoing IT support.
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