Junior Executive - IT & Marketing

Experience

Role Overview

• We are looking for a proactive and detail-oriented Junior CRM & Website Operations Executive to support the day-to-day management of our custom-built CRM system, website operations, lead flow handling, and backend coordination.
• This role is primarily focused on CRM execution, website monitoring, data accuracy, and operational support.
• The candidate will work closely with the management and technical team to ensure smooth system functionality, proper lead management, and accurate data flow across platforms.
• Marketing support will be a secondary responsibility.
• Key Responsibilities1.
• CRM Operations & System Management (Primary Responsibility)
• Manage and update data inside the company’s custom-built CRM platform
• Monitor lead entries, lead assignments, and status updates
• Ensure proper lead flow from website forms and campaigns into the CRM
• Identify bugs, missing data, duplicate entries, or workflow issues in the CRM
• Coordinate with the technical/development team for CRM changes, fixes, and updates
• Test newly implemented CRM features and provide operational feedback
• Maintain proper records, reports, and backend data accuracy
• Support management with CRM-related operational tasks and system coordination

2. Website Monitoring & Backend Coordination

• Monitor website forms, inquiries, and lead submissions
• Ensure website data is correctly syncing with CRM systems
• Report technical issues related to website forms, lead capture, or backend functionality
• Coordinate with developers/designers for website updates or corrections
• Perform regular checks to ensure smooth website functionality

3. Lead Coordination & Communication

• Perform initial communication with inbound leads when required
• Update lead stages and follow-up status inside CRM
• Coordinate internally with teams regarding lead assignment and updates
• Ensure proper documentation of customer interactions and follow-up tracking

4. Marketing & Execution Support (Secondary Responsibility)

• Support the marketing team in basic operational activities
• Assist with campaign coordination, data tracking, and reporting
• Help upload or manage basic website/social media content when required
• Coordinate simple execution tasks related to marketing activities

Required Skills

• Strong attention to detail and operational accuracy
• Basic understanding of CRM systems or backend tools
• Basic understanding of websites, forms, and data flow
• Comfortable coordinating with technical/development teams
• Good communication and coordination skills
• Familiarity with Excel/Google Sheets
• Quick learner with problem-solving mindset
• Organized and process-oriented

Preferred Skills

• Exposure to website management or CRM tools
• Basic technical troubleshooting knowledge
• Understanding of lead management workflows
• Familiarity with WordPress or similar platforms is an advantage
• Basic understanding of marketing operations

Ideal Candidate Profile

• We are looking for someone who is:
• Technically curious and operationally strong
• Comfortable working with systems and backend processes
• Able to coordinate between management, marketing, and technical teams
• Reliable in handling execution-based responsibilities
• Interested in CRM systems, operations, and process management rather than purely creative marketing roles