Junior Engineer - IT Operations
Key Skills for This Role
Full Job Posting
Qualifications
- Basic academic or training-level understanding of.NET framework /.NET Core applications
- Basic familiarity with C# concepts and application flow •
- Basic awareness of Angular-based web applications and frontend behaviour •
- Basic knowledge of Microsoft SQL
- Basic understanding of APIs, HTTP status codes, and web services
- Willing to work on log monitoring or observability tools such as LogicMonitor, Dynatrace, or similar platforms
- Basic knowledge of Windows Server, IIS, networking concepts, server components, and application hosting
- 0-6 Months
- Location: Pune
- Working Hours: 08:00 AM to 05:00 PM, 03:00 PM to 12:00 AM and 09:00 PM to 06:00 AM
Responsibilities
- Responsible for supporting initial monitoring, basic triage, and coordination activities for business-critical applications built on.NET, C#, Angular, and Microsoft SQL Server. This entry level role is intended for candidates with 0–6 months of experience who can learn and adapt the production support processes, follow documented SOPs, assist in troubleshooting, and work under guidance to maintain application stability and support timely incident resolution. • Assist with initial triage and basic troubleshooting for application, website, and backend service incidents under supervision
- Monitor application health, alerts, dashboards, and routine system notifications using available monitoring tools
- Help analyze issues related to.NET applications, APIs, database layers, and Angular frontends with guidance from senior team members
- Execute basic SQL SELECT queries for data validation and issue verification
- Identify and report whether issues appear related to application, database, infrastructure, or network layers
- Perform basic log review, including IIS logs, application logs, and event logs, following defined SOPs • Support routine validation activities such as service status checks, job checks, and basic post-remediation verification
- Coordinate with cross-functional teams such as development, database and infrastructure teams for issue investigation and resolution
- Maintain clear incident notes, status updates, and closure details in ITSM tools such as ServiceNow.
- Join Major Incident Management calls when required and provide accurate updates prepared with team guidance
- Follow SLA, escalation, and communication procedures
- Assist with deployment validation and post-release monitoring using checklists
- Contribute to knowledge base articles and SOP updates by documenting learnings and recurring issues
- Responsible for supporting initial monitoring, basic triage, and coordination activities for business-critical applications built on.NET, C#, Angular, and Microsoft SQL Server. This entry level role is intended for candidates with 0–6 months of experience who can learn and adapt the production support processes, follow documented SOPs, assist in troubleshooting, and work under guidance to maintain application stability and support timely incident resolution.
- Assist with initial triage and basic troubleshooting for application, website, and backend service incidents under supervision
- Perform basic log review, including IIS logs, application logs, and event logs, following defined SOPs
- Support routine validation activities such as service status checks, job checks, and basic post-remediation verification
About CleanHarbors
Environmental, energy, and industrial services provider.
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