Junior Engineer - IT Operations
Key Skills for This Role
Full Job Posting
Qualifications
- Basic academic or training-level understanding of.NET framework /.NET Core applications
- Basic familiarity with C# concepts and application flow •
- Basic awareness of Angular-based web applications and frontend behaviour •
- Basic knowledge of Microsoft SQL
- Basic understanding of APIs, HTTP status codes, and web services
- Willing to work on log monitoring or observability tools such as LogicMonitor, Dynatrace, or similar platforms
Responsibilities
- Assist with initial triage and basic troubleshooting for application, website, and backend service incidents under supervision
- Monitor application health, alerts, dashboards, and routine system notifications using available monitoring tools
- Help analyze issues related to.NET applications, APIs, database layers, and Angular frontends with guidance from senior team members
- Execute basic SQL SELECT queries for data validation and issue verification
- Identify and report whether issues appear related to application, database, infrastructure, or network layers
- Perform basic log review, including IIS logs, application logs, and event logs, following defined SOPs • Support routine validation activities such as service status checks, job checks, and basic post-remediation verification
- Coordinate with cross-functional teams such as development, database and infrastructure teams for issue investigation and resolution
- Maintain clear incident notes, status updates, and closure details in ITSM tools such as ServiceNow.
- Join Major Incident Management calls when required and provide accurate updates prepared with team guidance
- Follow SLA, escalation, and communication procedures
- Assist with deployment validation and post-release monitoring using checklists
- Contribute to knowledge base articles and SOP updates by documenting learnings and recurring issues
- Perform basic log review, including IIS logs, application logs, and event logs, following defined SOPs
- Support routine validation activities such as service status checks, job checks, and basic post-remediation verification
About CleanHarbors
Environmental, energy, and industrial services provider.
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