Junior Analyst - Fraud
Role Overview
This early-career role develops intelligence-led fraud investigation expertise in a fast-paced environment.
Key Skills for This Role
Full Job Posting
About the Opportunity
This early-career role develops intelligence-led fraud investigation expertise in a fast-paced environment.
What You'll Be Doing
- Support triage, administration, and processing of counter-fraud activities across the insurance portfolio.
- Use insurance or financial-crime knowledge to support fraud identification and case management.
- Apply the intelligence cycle to strengthen counter-fraud positions in an operational context.
- Assess complex scenarios using critical thinking and logical reasoning.
- Prepare accurate briefs and findings for peers and external stakeholders.
- Use or develop open-source intelligence techniques to improve counter-fraud outcomes.
- Manage a case portfolio to meet turnaround metrics and customer-service standards.
- Handle sensitive content professionally, empathetically, objectively, and discreetly.
- Track emerging fraud trends, methodologies, and legislation including GICOP, the Insurance Contracts Act, and the Privacy Act.
- Build relationships with internal and external stakeholders and adapt communication to different audiences.
What We're Looking For
- Candidates may come from insurance, law enforcement, intelligence, or related backgrounds.
- Strong computer literacy and administration skills are required to use investigative tools and systems.
- Excellent interpersonal, communication, time-management, prioritisation, and deadline-management skills are required.
- Work independently and collaboratively with resilience in a complex, demanding environment.
- Bring an inquisitive mindset and genuine interest in fraud, intelligence, or financial crime.
- Tertiary qualifications in intelligence, criminology, justice, or a related discipline are highly regarded.
- Previous insurance-industry experience is sought, preferably in a claims environment.
Location
- This role is based in the Toowong office.
Benefits
- Benefits include performance rewards, bonus and leave options, employee insurance discounts, and development programs.
- Employees can access volunteering, fundraising, wellbeing support, fitness discounts, onsite events, and retail and hospitality discounts.
About Auto & General
Auto & General is an Australian motor and home insurer offering car, motorcycle, home, contents, pet, and travel insurance products.
Products are delivered through Budget Direct and partnerships including ING, Qantas, and Coles Insurance.
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