Assessing Support Officer
Role Overview
Responsible for administrative tasks and activities related to all components of the Motor Claim.
Play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.
Key Skills for This Role
Full Job Posting
The Role
Responsible for administrative tasks and activities related to all components of the Motor Claim.
Play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.
You Will
- Provide excellent customer service, following all relevant system and protocols outlined in the knowledge system.
- Maintain consistent and proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction.
- Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions.
- Facilitate rebooking and pathing activities by guiding customers into Internal Assessment Centres (IACs) and repairer network.
- Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation.
What Experience You'll Bring
- Highly developed verbal and written communication skills with the ability to influence stakeholder outcomes.
- Previous experience working in the Insurance industry, with demonstrated strong customer service skills.
- Strong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems.
- Ability to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team player.
- Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach.
Location
- This role is based at the Lidcombe Insurance Assessment Centre and is an on-site role.
Our Perks
- Bonuses and other perks recognising high performance.
- Volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave.
- Learning and professional development opportunities.
- Community volunteering, fundraising and donation opportunities through the A&G Difference program.
- Wellbeing support including a healthy mind and body hub, mental-health support and fitness discounts.
- On-site events throughout the year, family fun days and annual celebrations.
About Us
Auto & General is the fastest-growing major Motor and Home insurer in Australia.
General insurance products including Car, Motorcycle, Home, Contents, Pet and Travel are delivered through Budget Direct and partnerships with ING, Qantas, Virgin Money and Coles Insurance.
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