Judicial Operations Call Center Representative (State of Iowa 152564, 152565)

The Iowa Judicial Branch seeks two (2) applicants for a Judicial Operations Call Center Representative to perform customer service and financial applications for court debt. This position will involve answering a large volume of calls for the Statewide Payment Center, providing customer service to assist court users making payments by credit card utilizing the iowacourtsonline.gov ePay site. This position will provide information and resources to customers who have received notification of taxes being held on behalf of debt owed to the Iowa Judicial Branch. The successful candidate will be able to learn and navigate court record-specific computer programs and technology. This position will require self-motivation and can professionally communicate with a variety of court users positively. The successful candidate will have a keen attention to detail to maintain the accuracy, integrity, and confidentiality of court records. This position may be considered remote. What’s in it for you: Collaborative, positive professional work environment Opportunities to make a widespread difference in the Iowa communities Excellent benefits package Paid Holidays/Vacation/Sick Leave Iowa Public Employees’ Retirement System (IPERS) plan Employee discount program Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program The pay range for this position is $20.74 – 32.78 per hour. This is a contract-covered, FLSA non-exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience. Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as a Judicial Operations Call Center Representative as summarized below. Summary Take inbound calls from clients and perform customer service tasks or provide information and assistance. Examples of Duties and Responsibilities Provide customer service by responding to inquiries from the general public. Manage large volumes of inbound calls promptly. Record financial transactions. Identify client needs, clarify information, research issues, and provide solutions or alternatives. Keep records of all conversations in the call center database. De-escalate situations involving dissatisfied clients, offering assistance and support. Review client accounts, providing updates and information. Collaborate with other call center professionals to improve customer service. Other duties as assigned. Knowledge, Skills, and Abilities Familiarity and understanding of court operation support, record keeping, and filing. Good verbal communication skills. Phone skills and etiquette. Great active listening skills. Basic math skills. Time management and organizational skills. Attention to detail. The Iowa Judicial Branch is an Equal Employment Opportunity (EEO) employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations. Please go to www.iowacourts.gov and click on the Careers page. Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer. This position is covered by a Collective Bargaining Agreement (CBA) with Public Professional and Maintenance Employees, Local Union #2003, IUPAT (PPME). This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the “To Apply” section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise.

The Iowa Judicial Branch seeks two (2) applicants for a Judicial Operations Call Center Representative to perform customer service and financial applications for court debt.

This position will involve answering a large volume of calls for the Statewide Payment Center, providing customer service to assist court users making payments by credit card utilizing the iowacourtsonline.gov ePay site. This position will provide information and resources to customers who have received notification of taxes being held on behalf of debt owed to the Iowa Judicial Branch.

The successful candidate will be able to learn and navigate court record-specific computer programs and technology. This position will require self-motivation and can professionally communicate with a variety of court users positively. The successful candidate will have a keen attention to detail to maintain the accuracy, integrity, and confidentiality of court records. This position may be considered remote.

What’s in it for you:

Collaborative, positive professional work environment

Opportunities to make a widespread difference in the Iowa communities

Excellent benefits package

Paid Holidays/Vacation/Sick Leave

Iowa Public Employees’ Retirement System (IPERS) plan

Employee discount program

Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program

The pay range for this position is $20.74 – 32.78 per hour. This is a contract-covered, FLSA non-exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience.

Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as a Judicial Operations Call Center Representative as summarized below.

Take inbound calls from clients and perform customer service tasks or provide information and assistance.

Yes

No

Yes, I consent

I have attached an international education equivalency verification document

I have not attached an international education equivalency verification document

Required Question