job_title - Night Manager

Overview

• As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
• A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary