Waiter/ess
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About the Role
Responsible for serving guests efficiently, ensuring menu knowledge, maintaining high grooming standards, and delivering excellent customer service in a team-oriented environment.
Key Skills for This Role
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Overview
- As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
- A Waiter/ess will also be required to have extensive knowledge of menu offerings.
- Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
- Ensure knowledge of menu and all products
- Ensure mis-en-place is well stocked at all floor stations
- Follow correct reporting procedures if faced with issues
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Comply with hotel security, fire regulations and all health and safety legislation
- What will it be like to work for Hilton?
- The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands.
- Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.
- Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World s Best Workplaces.
- We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
Go Hilton Team Member Travel
discount program.
Hilton prioritizes understanding and integrating our Team Members unique perspectives and voices along with those of our Guests, Owners, Suppliers, and Partners to cultivate a diverse and inclusive environment for all.
Check out the Hilton Careers blog and Instagram to learn more about what it s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company.
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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