Director of Food & Beverage - Waldorf Astoria Doha Lusail

Overview

• As a Director of Food & Beverage, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience; directing and organizing the activities of the Food & Beverage departments, including but not limited to the Kitchen, Banquet Operations, Restaurants, Room Service and Bars, to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
• A Director of Food & Beverage will also be required to manage, train, and develop team members and work within all budgeted guidelines.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage all Food and Beverage Outlet operations
• Maintain exceptional levels of customer service
• Regularly review and evaluate the degree of customer satisfaction of the individual outlets, including banquet service, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
• Investigate and resolve food quality and service complaints
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation
• Participate in the development of the annual budget; develop short and long term financial operatingbr>plans.