Job Template: Associate - Retention Consultant

Consultant in this role get to: Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. Resolve customer’s issues and promote self-service options to avoid unnecessary repeat calls. Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV Goal Oriented: Achieve Client’s and internal KPIs Our most successful candidates will have: - Bachelor’s degree is a plus - Experience of working in a customer-centric environment is a plus. - Intermediate reading English language skills - Retention skills are a must - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Sees through the eyes of the customer. - Articulate, bright and curious. - Passionate about service All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. Sutherland is seeking an attentive and goal-oriented person to join us as Retention Consultant We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!