مهندس- الدعم التقني للأنظمة الرقابية والمساندة

Job purpose

Strategy and coordination

• Implement policies, governance frameworks, and system improvements with the CTSS department.
• Plan and supervise lifecycle strategies for monitoring and support systems and applications.
• Study, approve, and implement big data management roadmap projects.
• Coordinate financial and technical matters with regulatory and external bodies.

Systems operations

• Maintain PTA monitoring and support systems, report improvement needs, and monitor system performance.
• Coordinate technical support for infrastructure, systems, and monitoring programs.
• Supervise installation, modernization, and removal of bus lane enforcement camera systems and accessories.
• Resolve system complaints and suggestions in line with approved procedures.

Data, reporting, and improvement

• Guide monitoring of in-vehicle and e-hail trip data solutions and IVD SIM utilization; ensure accurate, timely reporting.
• Assess application data quality and maturity and support improvement.
• Gather stakeholder business requirements and coordinate data integration projects across systems.
• Maintain official reporting documents and procedures; prepare progress and audit reports.
• Design and implement process automation and maintenance policies for monitoring and support systems.

Team and contractor support

• Monitor contractor performance and identify operational gaps through field inspections.
• Provide internal training on system developments and liaise across department sections.
• Participate in system supervision and support projects and coordinate with relevant teams.

Qualifications and competencies

• Diploma, bachelor's, or master's degree in engineering.
• Experience: 0–1 years with a master's degree, 2+ years with a bachelor's degree, or 8+ years with a diploma.
• Core competencies: data analysis and reporting; IT systems and infrastructure management.

Working conditions

• Primarily office-based role with limited site visits and field inspections.

Salary

• The source states a monthly salary but does not specify an amount.