Jewelry Sales Associate/Supervisor

Position overview

Customer service and sales

• Welcome customers, identify preferences and budgets, recommend jewelry, and explain products, materials, craftsmanship, gemstones, pricing, and care.
• Maintain collection and promotion knowledge; deliver consultative luxury service and achieve individual or store sales and service goals.
• Build client relationships through follow-ups and after-sales service; support VIP clients and use cross-selling and upselling appropriately.
• Process purchases, payments, invoices, discounts, exchanges, and returns accurately; maintain confidential customer profiles and purchase records.

Store operations

• Maintain attractive and secure jewelry displays; assist with receiving, transfers, counts, reconciliation, tagging, and merchandise organization.
• Follow high-value product security procedures and report or document missing, damaged, defective, or irregular merchandise.
• Coordinate repairs, resizing, engraving, custom orders, cleaning, valuation, reservations, special orders, deliveries, and appointments.
• Support VIP appointments, events, launches, exhibitions, and promotions; maintain the showroom and handle or escalate customer concerns.

Supervisor-level duties

• Lead daily sales-floor activity and allocate associate responsibilities.
• Monitor team and individual performance; coach employees and conduct briefings on priorities, products, promotions, and procedures.
• Assist with hiring onboarding, training, product knowledge, service standards, and sales techniques.
• Support inventory controls, opening and closing, cash handling, security, reporting, staffing, and implementation of company policies.

Candidate requirements

• A related diploma or bachelor’s degree is preferred; experience in jewelry, luxury, watches, fashion, premium retail, or high-end service is advantageous.
• Strong interest in jewelry, gemstones, diamonds, precious metals, craftsmanship, and luxury products.
• Strong communication and relationship skills; ability to deliver consultative sales and meet targets.
• Knowledge of clienteling, VIP relationships, upselling, cross-selling, POS, payments, inventory, stock control, and retail procedures.
• For supervisor candidates, proven leadership, coaching, training, performance-monitoring, and retail-operations experience.
• Attention to detail, organization, problem-solving, integrity, discretion, accountability, and professionalism.
• Microsoft Office and CRM, POS, inventory, or clienteling systems are advantageous; flexible retail-hour availability is required.

Retail workplace

• The role involves boutique/showroom customer service, merchandise handling, and daily retail operations.