IVR Developer

Job description

Key Responsibilities

• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.
• Build call flows, menus, prompts, and routing logic to optimize the caller experience.
• Develop custom IVR scripts using industry-standard tools such as Avaya, Cisco, Genesys, Twilio, Zoom, and Amazon Connect.
• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.
• Work with APIs, databases, and middleware for data-driven IVR responses.
• Ensure seamless integration with telephony platforms including SIP, VoIP, and PSTN.
• Enable IVR to support multi-channel engagement, including voice, SMS, and chatbot handoff.
• Configure IVR systems to support multi-language menus.
• Implement features such as call queuing, skill-based routing, callback options, and self-service portals.
• Customize IVR workflows based on business needs and customer journey mapping.
• Conduct end-to-end testing of IVR flows before production release.
• Perform load and stress testing to ensure system stability under high call volumes.
• Debug, troubleshoot, and resolve IVR-related issues promptly.
• Provide ongoing support, monitoring, and performance optimization of IVR systems.
• Maintain documentation for IVR workflows, configurations, and updates.
• Conduct quarterly health checks to ensure system functionality.
• Address identified vulnerabilities as reported by the information security team.
• Candidate Profile
• The ideal candidate will possess proven experience in designing, building, and maintaining automated telephony systems. This role requires a professional capable of developing voice-driven applications and optimizing call flows through effective use of scripting languages and backend APIs.
• Compensation and Benefits
• Avensys Consulting offers an excellent base salary and attractive company benefits. Employees also have the opportunity to work in a collaborative environment with strong career progression prospects.