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IT Technical Support I- HYBRID

CMTS
Los Angeles, USA
Entry
Onsite
$86,000 – $93,000 / year
Discovered 3 days ago

Full Job Posting

What You'll Do

  • Provide daily technical help desk support to Airport Development Group personnel, responding to incoming service requests, emails, technical issues, and system-related incidents.
  • Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and operating system issues while following established IT support procedures.
  • Analyze reported production outages and technical incidents, determine severity and operational impact, document findings, and coordinate timely resolutions.
  • Create, manage, update, and track IT service requests using Freshdesk, ServiceNow, and other applicable ticketing and incident management systems.
  • Coordinate and execute employee onboarding and offboarding activities, including workstation preparation, computer configuration, equipment deployment, user access requests, and equipment recovery.
  • Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 operating systems, including system updates, security patches, drivers, and associated applications.
  • Provide technical support for Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams.
  • Diagnose and resolve PC hardware issues involving motherboards, memory, storage devices, power supplies, and other computer components.
  • Troubleshoot LAN/WAN connectivity, wireless networks, VPN connections, IP address conflicts, and common network infrastructure issues.
  • Support the installation, replacement, configuration, maintenance, and relocation of IT hardware and software throughout airport facilities.
  • Coordinate workstation deployments and employee relocations across multiple locations within the airport campus.
  • Provide on-site technical assistance during department-sponsored events, meetings, and other operational activities.
  • Conduct computer orientation sessions and provide technical training to newly hired personnel and department staff.
  • Maintain accurate technical documentation, service ticket records, equipment information, and troubleshooting procedures.
  • Communicate service request status, unresolved incidents, and technical recommendations to management, end users, and other IT personnel.
  • Assist with data coordination, conversion projects, and other IT-related operational initiatives.
  • Work collaboratively with internal departments, technical teams, and airport personnel to maintain effective IT service delivery.
  • Perform additional technical support duties and work alternative shifts as required to support operational needs.
  • What You Can Expect from CMTS
  • Opportunities to work on high-impact infrastructure projects across the United States and the U.S. Virgin Islands.
  • Collaborative and growth-focused team environment.
  • Competitive compensation.
  • CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for the employee.
  • Career advancement and professional development opportunities.
  • Salary Requirements
  • $86,000 – $93,000 Annually
  • Compensation is based on qualifications, experience, skills, certifications, and other job-related factors.
  • A bonus may be granted to employees depending on individual performance, employee utilization, attendance, tenure, and furtherance of other non-financial corporate goals; bonus opportunities are available at management's discretion.
  • Apply Now!
  • www.cmtsllc.com/careers
  • Equal Employment Opportunity
  • CMTS, LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
  • Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

  • Experience with IT service management platforms such as Freshdesk, ServiceNow, or similar ticketing systems.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

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