IT Systems Support Specialist
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About the Role
Provide operational maintenance and support for systems, perform software installations, ensure data integrity, and conduct audits while promoting standard procedures.
Key Skills for This Role
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Overview
Provide day-to-day operational maintenance, support, and upgrades for operating systems, workstations, and other Government Furnished Equipment (GFE).
Other duties may include:
Perform software installations and upgrades to operating systems and layered software packages
Schedule installations and upgrades, and maintain them in accordance with established IT policies and procedures
Monitor and tune the system to achieve optimum performance levels
Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
Ensure data/media recoverability by implementing a schedule of system backups and database archive operations
Implement and promote standard operating procedures
Conducting hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
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