company_site
IT Systems Management Analyst
Luxoft
Elk River, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 4 days ago
Mandatory Skills: Mainframe Operations LPAR Workload Automation Mainframe Batch Processing CICS DB2 Mainframe Maintenance SLA Monitoring Incident Management Mandatory Skills Description 2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree. Minimum 2+ years of experience supporting workload automation requests across multiple application teams and Mainframe maintenance activities. At least 1+ year of hands-on technical experience with CICS, DB2, and Mainframe infrastructure. Strong understanding of batch processing, system monitoring, SLA management, incident escalation, and operational procedures. Ability to work collaboratively in a mission-critical enterprise environment and comply with Data Center security requirements. 3+ years of experience with ServiceNow for incident and change management and Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7. Bachelor's degree in Computer Science, Information Technology, or a related field. ITSM certification or equivalent experience. Familiarity with AI-assisted operational tools, automation, and continuous improvement practices within Mainframe environments.
Key Skills for This Role
Mandatory Skills: Mainframe Operations LPAR Workload Automation Mainframe Batch Processing CICS DB2 Mainframe Maintenance SLA Monitoring Incident Management Mandatory Skills Description 2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree. Minimum 2+ years of experience supporting workload automation requests across multiple application teams and Mainframe maintenance activities. At least 1+ year of hands-on technical experience with CICS, DB2, and Mainframe infrastructure. Strong understanding of batch processing, system monitoring, SLA management, incident escalation, and operational procedures. Ability to work collaboratively in a mission-critical enterprise environment and comply with Data Center security requirements. 3+ years of experience with ServiceNow for incident and change management and Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7. Bachelor's degree in Computer Science, Information Technology, or a related field. ITSM certification or equivalent experience. Familiarity with AI-assisted operational tools, automation, and continuous improvement practices within Mainframe environments.
Full Job Posting
Responsibilities
- Monitor and support enterprise Mainframe environments across multiple LPARs. Manage high-volume batch operations supporting approximately 15 million requests monthly. Monitor system performance and ensure compliance with hourly SLAs. Execute workload automation requests and support Mainframe maintenance activities. Troubleshoot operational issues and proactively escalate potential SLA violations. Support incident and change management processes. Coordinate with application teams to ensure operational stability and timely batch execution. Utilize enterprise-approved AI tools to improve operational efficiency and automate routine tasks. Follow Data Center security protocols and support onsite vendor access requirements.
- Monitor and support enterprise Mainframe environments across multiple LPARs.
- Manage high-volume batch operations supporting approximately 15 million requests monthly.
- Monitor system performance and ensure compliance with hourly SLAs.
- Execute workload automation requests and support Mainframe maintenance activities.
- Troubleshoot operational issues and proactively escalate potential SLA violations.
- Support incident and change management processes.
- Coordinate with application teams to ensure operational stability and timely batch execution.
- Utilize enterprise-approved AI tools to improve operational efficiency and automate routine tasks.
- Follow Data Center security protocols and support onsite vendor access requirements.
SKILLS
- Must have
- Mandatory Skills: - Mainframe Operations - LPAR - Workload Automation - Mainframe Batch Processing - CICS - DB2 - Mainframe Maintenance - SLA Monitoring - Incident Management Mandatory Skills Description 2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree. Minimum 2+ years of experience supporting workload automation requests across multiple application teams and Mainframe maintenance activities. At least 1+ year of hands-on technical experience with CICS, DB2, and Mainframe infrastructure. Strong understanding of batch processing, system monitoring, SLA management, incident escalation, and operational procedures. Ability to work collaboratively in a mission-critical enterprise environment and comply with Data Center security requirements. 3+ years of experience with ServiceNow for incident and change management and Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7. Bachelor's degree in Computer Science, Information Technology, or a related field. ITSM certification or equivalent experience. Familiarity with AI-assisted operational tools, automation, and continuous improvement practices within Mainframe environments.
Nice to have
- Exceptional communication skills. Ability to deliver exceptional customer service with a positive attitude.
Qualifications
- Must have
- Mandatory Skills: - Mainframe Operations - LPAR - Workload Automation - Mainframe Batch Processing - CICS - DB2 - Mainframe Maintenance - SLA Monitoring - Incident Management Mandatory Skills Description 2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree. Minimum 2+ years of experience supporting workload automation requests across multiple application teams and Mainframe maintenance activities. At least 1+ year of hands-on technical experience with CICS, DB2, and Mainframe infrastructure. Strong understanding of batch processing, system monitoring, SLA management, incident escalation, and operational procedures. Ability to work collaboratively in a mission-critical enterprise environment and comply with Data Center security requirements. 3+ years of experience with ServiceNow for incident and change management and Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7. Bachelor's degree in Computer Science, Information Technology, or a related field. ITSM certification or equivalent experience. Familiarity with AI-assisted operational tools, automation, and continuous improvement practices within Mainframe environments.
- Mainframe Operations - LPAR - Workload Automation - Mainframe Batch Processing - CICS - DB2 - Mainframe Maintenance - SLA Monitoring - Incident Management Mandatory Skills Description 2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree. Minimum 2+ years of experience supporting workload automation requests across multiple application teams and Mainframe maintenance activities. At least 1+ year of hands-on technical experience with CICS, DB2, and Mainframe infrastructure. Strong understanding of batch processing, system monitoring, SLA management, incident escalation, and operational procedures. Ability to work collaboratively in a mission-critical enterprise environment and comply with Data Center security requirements. 3+ years of experience with ServiceNow for incident and change management and Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7. Bachelor's degree in Computer Science, Information Technology, or a related field. ITSM certification or equivalent experience. Familiarity with AI-assisted operational tools, automation, and continuous improvement practices within Mainframe environments.
About Luxoft
Technology10,001+Founded 2000
Global IT services and consulting company
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