IT Support Team Leader
Role Overview
Inspired ICT Solutions provides IT support, products, and services to primary schools across Berkshire, North Hampshire, and South Oxfordshire.
The employer is seeking an IT Support Team Leader to manage a busy helpdesk and support the day-to-day leadership of a small IT support team.
The role combines hands-on leadership, helpdesk organisation, colleague support, and timely customer communication.
Key Skills for This Role
Full Job Posting
Role overview
Inspired ICT Solutions provides IT support, products, and services to primary schools across Berkshire, North Hampshire, and South Oxfordshire.
The employer is seeking an IT Support Team Leader to manage a busy helpdesk and support the day-to-day leadership of a small IT support team.
The role combines hands-on leadership, helpdesk organisation, colleague support, and timely customer communication.
Compensation and employment
- Salary is £35,000 to £45,000 per annum.
- The vacancy type is permanent.
Role responsibilities
- Support and manage the IT support team, oversee ticket flow, triage new requests, prioritise workloads, and guide escalations.
- Provide technical support remotely and onsite when required across school hardware, software, networking, audiovisual systems, and Microsoft 365 services.
- Set standards for ticket management, customer communication, ownership, and day-to-day support delivery.
- Take ownership of ad hoc IT projects from initiation to completion, including planning, coordination, delivery, and communication.
- Work with the Operations Manager to ensure tickets are triaged, progressed, updated, and answered professionally.
Essential requirements
- Experience leading, supervising, or mentoring an IT support, helpdesk, or small technical team.
- Strong experience managing support tickets, triaging requests, prioritising workloads, and providing timely customer updates.
- Hands-on technical support experience with Windows devices, Microsoft 365, networking, and school IT environments.
- Excellent written and verbal communication skills for explaining technical issues to non-technical users.
- A calm, organised, and proactive approach to supporting colleagues and managing priorities.
- A full driving licence and access to a car for onsite school and customer visits.
- Willingness to complete an enhanced DBS check.
Technology knowledge
- Knowledge of Microsoft software and Windows, including Office, Exchange Online, Teams, SharePoint, OneDrive, and ideally Microsoft Intune.
- Knowledge of IP networking and switching, including LAN, WAN, WLAN, and VLANs.
- Knowledge of Wi-Fi setup, configuration, and support.
- Knowledge of Active Directory, DHCP, DNS, Group Policy, and related infrastructure.
- Experience with physical and virtual server administration, domain management, and DNS.
- Knowledge of filtering software such as Securly and Netsweeper and MDM tools such as Securly, JAMF, and Lightspeed.
- Experience with AutoTask PSA and Datto RMM/N-able is advantageous.
Working arrangement
- The position includes home working, remote support, and onsite visits to customer sites for hands-on support and project work.
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