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IT Support Team Lead
Nelnet
Lincoln, USA
Full-time
Lead · 3+ years experience
Onsite
Discovered 4 days ago
awsdatadogpostmanservicenow
Key Skills for This Role
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Full Job Posting
JOB RESPONSIBILITIES:
- Lead, supervise, coach, and develop team members through performance management,
- training, and objective setting both within regular and ad hoc meetings.
- Work closely with team members to establish and meet client, organizational and team
- goals.
- Serve as a liaison among operation teams and other technology teams.
- Present and discuss technical information to establish a rapport, gain understanding,
- and persuade others when appropriate.
- Run incident management processes, including providing accurate and proactive
- communication to key stakeholders, including management and clients, ensuring
- awareness of system impacts/outages.
- Manage team schedules, workload allocation, and technical resource assignments,
- ensuring efficient coverage and prioritization of work.
- Analyze and understand client needs and requirements on work assignments,
- facilitating team member understanding.
- Share responsibility for the development, implementation, communication and
- maintenance of policies and procedures.
- Manage software deployments through various environments, overseeing scheduling
- and communication along with facilitation of the Change Control Board deployment
- meetings.
- Monitor system functionality, emails, alerts, applications, etc.ng in interviews.
- EDUCATION:
- Bachelor’s degree in computer science or commensurate experience.
EXPERIENCE:
- 3+ years of experience as a technical or development lead with a demonstrated ability
- to successfully lead a team.
- 3+ years of experience with software development technical support of bespoke applications.
- 3+ years of experience with technical support tools and platforms, including ServiceNow, Datadog (or other logging/monitoring platforms), Rundeck, Postman, AWS, and database technologies.
- Experience using AI tools, such as Claude, for software development and process
- improvement.
- COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
- Proven ability to work effectively with others in high-priority situations.
- Ability to establish priorities and solid problem resolution strategies to deliver needed
- results.
- Strong team-oriented interpersonal skills.
- Excellent verbal and written communication skills.
- Demonstrated excellent judgment with strong analytical and organizational skills.
- Demonstrated competency in developing effective solutions to successfully resolve
- diverse and complex business problems.
- Ability to obtain a security clearance if required for role.
- #LI-CW1
- #LI-Hybrid
- Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc
- Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
- Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].
- Nelnet is a Drug Free and Tobacco Free Workplace.
- Use of Artificial Intelligence in Hiring
- We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
About Nelnet
Lending & Consumer Finance5744 employeesFounded 1978
Public diversified holding company providing student-loan servicing, education technology, payment processing, government services, and consumer lending.
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