IT Support & System Administrator

Role overview

IT support and user management

• Support employee hardware, software, network, email, and access issues.
• Set up computers, laptops, printers, applications, and user accounts; manage IT onboarding and offboarding.
• Troubleshoot Windows, hardware, software, and connectivity issues; maintain IT equipment and device/user records.

Networking and infrastructure

• Manage and troubleshoot LAN, WAN, Wi-Fi, switches, routers, firewalls, and other network infrastructure.
• Plan and maintain network structure; configure access and permissions; monitor performance and coordinate with service providers.

Servers, remote access, and security

• Maintain Windows-based servers; manage secure remote access, VPN/RDP, user permissions, and shared resources.
• Monitor server health, storage, services, backups, and availability.
• Maintain security controls, firewalls, endpoint protection, access controls, patching, and security updates; investigate alerts.
• Apply least-privilege access controls, assist with backup recovery, and recommend security improvements.

Business systems

• Manage Microsoft 365 accounts and licenses; support Outlook, Teams, OneDrive, SharePoint, email access, MFA, and security settings.
• Troubleshoot CCTV/NVR connectivity and coordinate with external vendors.
• Support IP PBX, phone extensions, ERP, and business applications; coordinate with vendors when needed.

Experience and technical qualifications

• 3–5 years of relevant experience in IT Support, System Administration, or a similar role.
• Strong knowledge of Windows operating systems and Windows Server.
• Good understanding of TCP/IP, DHCP, DNS, VLAN, VPN, routers, switches, and firewalls.
• Experience with Microsoft 365 administration; Microsoft 365 Business Basic is preferred.
• Experience with Active Directory and user/permission management.
• Practical knowledge of RDP and secure remote access.
• Good understanding of server and endpoint security.

Additional qualifications

• CCTV/network-connected device troubleshooting is an advantage.
• Familiarity with IP PBX/internal communication systems.
• ERP support experience is preferred.
• Strong troubleshooting and problem-solving skills; able to work independently and prioritize multiple IT issues.