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IT Support Specialist

Classic LifeCare
Saanichton, CAN
Part-time
Mid · 2+ years experience
Onsite
CAD 26-30 hourly / hour
Discovered 1 months ago
Microsoft 365Azure Active DirectoryWindowsmacOSITSM toolsPowerShell

Full Job Posting

Work Locations

  • Saanich, BC Job Type: Part-time, Students Welcome (Opportunity: Full-time / Permanent Position） Schedule: 1.5 shifts per week | 4 – 6 hours/day
  • Pay rate: $26 to $30 per hour

Why Join Us?

Flexible schedule – ideal for students or part-time professionals

Hands-on experience in enterprise IT environments

Opportunity for a full-time role based on performance

Supportive and collaborative team culture

Job Responsibilities

  • Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.
  • Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.
  • Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations.
  • Collaborate with senior IT staff to escalate complex issues and support the implementation of infrastructure and process improvements.
  • Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.
  • Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.
  • Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience.

Required

2+ years of experience in an IT support role or equivalent technical support environment

Proficiency in Microsoft 365 administration and Azure Active Directory

Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals

Familiarity with ITSM tools or ticketing systems

Excellent analytical, problem-solving, and communication skills

Ability to manage multiple priorities and work both independently and collaboratively

Preferred

Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent

Experience in asset and configuration management best practices

Exposure to scripting or automation tools (e.g., PowerShell) is an asset

At Classic LifeCare and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.

If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon!

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