Client Care Coordinator
Role Overview
As a Client Care Coordinator, you will play a key role in supporting our clients and care staff, helping ensure that every individual receives attentive, high-quality care. You'll work closely with our Health Care Workers and Nursing Team, contributing to the legacy of Classic LifeCare through ongoing learning and meaningful connections.
The ideal candidate is empathetic, solutions-focused, and thrives in a fast-paced, team-oriented environment. You’ll be responsible for building strong relationships, managing client care schedules, and ensuring prompt, effective responses to client and staff needs.
Full Job Posting
About the Role
As a Client Care Coordinator, you will play a key role in supporting our clients and care staff, helping ensure that every individual receives attentive, high-quality care. You'll work closely with our Health Care Workers and Nursing Team, contributing to the legacy of Classic LifeCare through ongoing learning and meaningful connections.
The ideal candidate is empathetic, solutions-focused, and thrives in a fast-paced, team-oriented environment. You’ll be responsible for building strong relationships, managing client care schedules, and ensuring prompt, effective responses to client and staff needs.
Key Responsibilities
- Manage new client intake, including entering information and setting up care schedules in our system
- Coordinate and maintain client and staff schedules
- Collect feedback via phone and home visits to ensure satisfaction
- Handle general administrative tasks such as phone support and data entry
- Provide excellent customer service by addressing concerns and resolving issues
- Assist with HR functions such as screening and interviewing candidates for Health Care Assistant and Nursing roles
- Participate in the after-hours on-call rotation
What We’re Looking For
A motivated, adaptable individual with strong multitasking skills
Excellent communication and active listening abilities
Prior experience in customer service
High attention to detail and strong time management, especially under pressure
Team player with a positive attitude and strong problem-solving skills
What We Offer
- Competitive pay rate
- Comprehensive medical and dental coverage
- Ongoing recognition and support for your contributions
- We are committed to hiring individuals who are genuinely passionate about Enriching Lives through Compassionate Care . We value your kindness, empathy, joy, respect, and understanding in the workplace. At Classic LifeCare, diversity and inclusion are integral to our culture, and we welcome everyone. If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon!
About Classic LifeCare
Family-owned Canadian home care agency providing personal, nursing, pediatric, dementia, palliative, and respite care across Western Canada.
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