IT Support Officer

In this role, you will:

Communicate effectively within the team, and across the organization as a whole

Provide user support to ensure the effective and timely resolution of technical problems

Collaborate and follow up with other teams and end-users to resolve incidents and problems

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Document solutions to problems and record them in the IT Knowledge Base

Provide awareness, guidelines and best practices to end-users against computer systems

Develop and maintain installation and configuration procedures, user manuals, and guidelines

Install and configure computer hardware operating systems and applications according to standards

Keep computer systems running smoothly and ensure users get the maximum benefit from them

Monitor and maintain computer systems, networks, and data center while ensuring its availability and resiliency

Maintain and update the register of IT assets and contribute to compliance audits

Maintain good vendor relationship and coordinate on the purchasing of IT equipment and consumables

Contribute in IT projects as needed in coordination with business and other IT functions

Any other duties as reasonably instructed by the post-holder’s manager, consistent with the grade for the placement

Education: University degree in computer science or other relevant discipline

Experience: 3+ years in similar role and hands-on technical experience

Certifications: ITIL, A+, CCNA, Azure fundamentals, O365 are preferable

Technical Skills: Strong knowledge of Windows, Microsoft 365, Active Directory, networking, hardware, software, and troubleshooting.

Problem-Solving & Customer Service: Strong troubleshooting, analytical, communication, and user-support skills with a customer-focused approach.

IT Operations: Experience with IT ticketing systems, asset management, user account administration, and following IT policies and procedures.

108587 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us . Let's care for tomorrow.