Claims Processing Agent
Full Job Posting
Key Responsibilities
- Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention. • Review and handle claims according to the established standard procedure. • Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service • Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution. • Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills. • Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role. • Ensures that high quality targets (standard of work performance) are achieved at all times. • Support the Team Leader to drive engagement within the Team • Other Ad hoc duties as required
Job Requirements
- Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred. • 1-2 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles. • Proficiency in MS Office • A highly customer-focused individual with strong interpersonal, communicative and accuracy skills. • Team player • Physically fit to carry out duties. • Ability to demonstrate sounds work ethics. • Ability to work under pressure and to meet tight deadlines and service standards • Legally permitted to work in the country of operations. • Hybrid working option available as per business requirements.
- AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
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About Allianz Partners
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Allianz
Global financial services provider specializing in insurance and asset management.
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