About This Role
- To provide NMDC with reliable and up-to-date technology and related IT services, specifically aimed at improving NMDC’s overall efficiency
- Focus on NMDC’s business priorities while meeting customer demands
RESPONSABILITIES: Responsible for performing system installations, trouble shooting, technical errors, as well as monitoring and maintaining the organization’s IT Technical support requirement
Assist in resolving various IT technical support issues or changes as per request from end users
Perform system monitoring and analysis, troubleshooting and escalating technical issues, including proactive problem resolution, to maintain system performance
Install and configure computer systems, software, networks, printers and scanners
Plan and undertake scheduled maintenance upgrades
Provide support for IT Infrastructure related emergencies as well as on call maintenance support
Support the roll-out of new applications
Prioritise and manage many assigned support tickets at one time and escalate to level-2 support when necessary
Keep the end user informed and updated about his/her support case progress thru effective use of IT Helpdesk System
Keep up to date with technical and industry developments
Well familiar with and adhere to IT department’s policies and procedures
Provide technical support to remote users, project site offices and offshore fleets / onshore sites
- Promote and ensure compliance with Organization’s Health & Safety policies
QUALIFICATIONS: Bachelor’s Degree in Computer Science, or equivalent
- Minimum 02 years' experience in a similar role and industry
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