IT Support / Help Desk / Desktop Support Engineer

Role overview

Required qualifications

• A diploma or bachelor’s degree in Information Technology, Computer Science or a related field.
• Four years of experience in IT help desk, service desk or desktop support roles.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN and Wi-Fi.
• Experience with Windows 11 administration and troubleshooting.
• Fluent spoken and written Arabic and English.

Technical skills

• Microsoft 365 administration, including Microsoft Exchange Online.
• Microsoft Intune (MDM/MAM), Active Directory Users & Computers and Azure Entra ID (Azure AD).
• Windows 11 support, endpoint patching and updates.
• Network and Wi-Fi troubleshooting, printer management, backup monitoring and recovery.
• User access management, computer account management and IT asset management.

Preferred skills and qualifications

• Knowledge of Microsoft Defender and security best practices is preferred.
• ITIL Foundation certification is preferred.
• Microsoft Certified: Modern Desktop Administrator or equivalent is preferred.
• Experience with access control systems and card management solutions is preferred.
• Experience with ticketing systems and SLA-driven support environments is preferred.

Key competencies

Responsibilities

• Provide IT help desk, service desk and desktop support for the Qatar operations.
• Administer and support Microsoft 365, Exchange Online and Microsoft Intune environments.
• Support Active Directory, Entra ID, user access and computer account management.
• Administer and troubleshoot Windows 11 systems and perform endpoint patching and updates.
• Troubleshoot network and Wi-Fi issues, including LAN/WAN connectivity.
• Manage printer systems, monitor backups and support recovery.
• Manage IT assets and respond to multiple support requests, prioritizing work appropriately.
• Document support work and provide customer service while working collaboratively with the team.