IT Support Engineer

About This Role

For more than three decades, UAE-based ATLAS Group has built a solid reputation for delivering solutions that works and that can be relied on in the most
demanding situations. It provides industry leading technologies, highly secured telecommunications and a comprehensive range of security solutions. These solutions support entities that provide safety to businesses and protect society The business has a strong regional presence with operations in UAE, KSA, BAHRAIN, KUWAIT, OMAN, YEMEN, AFGHANSTAN, MOROCCO, SYCHELLES,PAKSTAN,LEBANON, INDIA, ETHIOPIA which gives the company regional breadth and local expertise in its primary markets. It is the first business in the Middle East to provide a fully comprehensive telecommunications and security suite backed up by world-class engineers and world class technology.

We are looking for a proactive and technically skilled Support Engineer with 2–3 years of experience to provide technical assistance, troubleshoot issues, and ensure smooth system operations. The candidate will work closely with internal teams and clients to resolve incidents efficiently and maintain high service quality.

Your mission if you accept it ...

• Provide technical support for applications, systems, and users
• Troubleshoot and resolve issues related to software, networks, and integrations
• Monitor system performance and ensure availability and reliability
• Handle incidents, service requests, and escalations within defined SLAs
• Coordinate with development teams to resolve complex technical issues
• Perform root cause analysis and document solutions for recurring issues
• Assist in system deployments, updates, and maintenance activities
• Maintain logs, reports, and documentation for support activities
• Support end-users through email, phone, or ticketing systems
• Ensure compliance with IT policies, security standards, and procedures

Our stack

• Bachelor’s degree in Computer Science, IT, or a related field
• 2–3 years of experience in technical support or a similar role
• Experience with ticketing systems
• Ability to troubleshoot and diagnose technical issues efficiently
• Good communication and customer-handling skills
• Ability to work under pressure and manage multiple tasks
• Ability to work independently.

Job Types: Full-time, Permanent

Work Location: In person