IT Support Specialist

Company Overview

Job Description

It Support Specialist

Technical Support

• Provide first-line support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently.
• Escalate complex issues to the relevant team when needed.
• Install, configure, and maintain IT equipment, software, peripherals, and user devices.
• Manage user accounts, access permissions, and IT documentation.

Microsoft 365 Administration

• Manage users, licenses, groups, and access permissions.
• Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Handle Microsoft 365 security, compliance, and basic admin configurations.
• Support users with Microsoft 365-related issues and requests.

Network & Security Support

• Support and maintain network infrastructure, including switches, Wi-Fi, and access points.
• Troubleshoot connectivity, internet, and VoIP-related issues.
• Assist in firewall configuration, monitoring, and maintenance.
• Support basic network security practices and access control.

Cloud & Azure Support

• Monitor Azure resources and troubleshoot related issues.
• Support Azure administration, security, and governance activities.
• Manage backup and disaster recovery processes.
• Track system performance, resource usage, and cost optimization.

Physical Security Systems

• Manage and support access control systems, including doors and entry systems.
• Monitor, maintain, and troubleshoot CCTV systems.

It Operations

• Perform regular system maintenance, updates, backups, and health checks.
• Maintain IT procedures, documentation, asset records, and knowledge base articles.
• Collaborate with the IT team to improve service quality, operational efficiency, and user experience

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 4+ years of experience in IT Support or IT Administration.
• Strong hands-on experience in Microsoft 365 Administration, including:
• + User and license management
• + Exchange Online
• + Microsoft Teams

+ SharePoint And OneDrive

• + Security and compliance settings
• Experience with Microsoft Azure Administration and Monitoring.
• Solid knowledge of networking fundamentals, including switching, firewall, Wi-Fi, and connectivity troubleshooting.
• Experience with backup, disaster recovery, and system monitoring.
• Familiarity with access control and CCTV systems is preferred.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work independently and manage multiple technical requests
• Nice to Have
• Experience in a cybersecurity or managed services environment.
• Microsoft certifications such as MS-900, AZ-900, AZ-104, or related certifications.
• Experience with IT asset management and helpdesk/ticketing systems.
• Knowledge of security best practices, MFA, endpoint protection, and access management