2nd Line IT Support Engineer

About This Role

Careers Site Advertising End Date 30 May 2026 Internal Advertising End Date 30 May 2026 All Locations Riyadh Sector Corporate Services

About this opportunity

• 2nd Line IT Support Engineer
• Technical Assistance and Support
• Riyadh, Saudi Arabia

Gleeds in the Kingdom of Saudi Arabia is seeking, a highly skilled and customer-focused On-Site IT Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems, hardware, and software. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Key Responsibilities

Responsibilities include but are not limited to:

• • Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues.
    • Install, configure, and maintain computer systems, printers, and other peripherals.
    • Diagnose and resolve technical issues promptly, either on-site or remotely.
    • Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
    • Set up and configure new equipment and software for employees.
    • Perform regular maintenance tasks, such as updates, patches, and system backups.
    • Train end-users on basic IT functions and best practices.
    • Document support activities, solutions, and configurations for future reference.
    • Assist in the implementation of IT projects and initiatives, such as system upgrades and migrations.
    • Stay up-to-date with industry trends and emerging technologies to continuously improve IT support services.
    • Working part of the Global IT team Who we’re looking for:

Experience, Knowledge and Key Skills

• • 5+ years relevant IT support experience
    • 3+ years living and working in KSA
    • Transferable Iqama
    • Proven experience as an IT Support Engineer or similar role, preferably in a corporate environment.
    • Strong knowledge of Windows and Mac operating systems.
    • Proficiency in troubleshooting hardware, software, and network issues.
    • Experience with Active Directory, Office 365, and other enterprise IT systems.
    • Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
    • Ability to work independently and prioritise tasks in a fast-paced environment.
    • Strong problem-solving skills and attention to detail.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
    • Flexibility to work outside regular business hours as needed for system maintenance or emergencies. Be part of the extraordinary

Every day at Gleeds, we influence the way people around the world live, work and travel. Delivering on the world’s most iconic projects for globally renowned clients, our teams solve complex problems that shape the future of the built environment.

One of the qualities we value in people, is the ability to think creatively about the solutions we offer to clients. With over 80 offices spanning the Americas, Europe, MENA and Asia Pacific our ability to innovate and improve is a product of the varied backgrounds and experience of our people. We welcome new perspectives and ideas.

Above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand and bring people together. Wherever we are in the world, our aspiration is to leave a positive legacy for people and local communities, whilst living and breathing our three core values:

• We’re committed to our clients and our people
• We’re creative and realistic
• We combine professionalism with personality

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