IT Support Engineer, MENA
Skills
About This Role
Help Desk & Employee Support
- First-line IT support for a 70+ person team hardware, software, and account issues
- On-site and remote support across macOS and Windows
- Maintain runbooks and self-service resources to reduce repeat requests
Onboarding
- Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
- Execute provisioning workflows and fulfill access requests per our access entitlement model
- Coordinate with HR and hiring managers on start dates and equipment needs
Offboarding
- Run offboarding on last days: disable accounts, revoke access, recover equipment
- Keep offboarding logs accurate and audit-ready for SOC 2
Access Requests
- Own the access request queue and fulfill approved requests within our 2-hour SLA
- Route Tier 2/3 requests to the right approvers and track to resolution
AV, Network & MENA Offices
- Support conference room AV across office locations setup, troubleshooting, and keeping meetings running
- Help maintain office network infrastructure and troubleshoot connectivity issues
- Serve as the IT point-of-contact for our MENA offices remote support, new hire setup, and hardware logistics
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