IT support egineer
Skills
About This Role
SLA Support/ Outsourced Engineer - Onshore
Computer science graduate / 3year Diploma with 2-3 year experience in IT SLA Support.
Core Responsibilities
Preventive Maintenance: Perform scheduled health checks on servers, workstations, and network
devices to prevent failures before they occur.
Multi-Client Support: Provide remote technical assistance to various organizations, adhering to strictly
defined Service Level Agreements (SLAs).
Infrastructure Management: Configure and monitor Microsoft-based environments, including Active
Directory, Microsoft 365 and Exchange, leveraging MCP-certified expertise.
Asset Lifecycle Tracking: Maintain detailed documentation of client hardware (desktops, laptops,
printers) and software licenses for annual renewals.
Security & Data Recovery: Deploy security patches, manage firewalls, and ensure regular data backups
(cloud and on-premises) for client business continuity.
Team work and Reporting: Support calls management and calls reporting to the manager.
Key Skills & Qualifications
Certification: MCP (Microsoft Certified Professional) Certified.
Azure certification is an advantage.
Technical Versatility: Proficiency in Windows Server, virtualization, networking (TCP/IP, DNS), and
VOIP/PABX systems.
Customer Service: Strong communication skills are essential for interacting with diverse client
personnel.
Job Types: Full-time, Contract
Contract length: 24 months
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