IT Support Engineer L1 (Arabic Speaker)
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About the Role
IT Support Engineer L1 Role Overview We are looking for an IT Support Engineer (NOC L1) to join our 24/7 Operations team in Dubai. The role involves monitoring, troubleshooting, and supporting enterprise IT infrastructure, network, and security environments to ensure high availability and performance.
Key Skills for This Role
Full Job Posting
Role Overview
We are looking for an IT Support Engineer (NOC L1) to join our 24/7 Operations team in Dubai.
The role involves monitoring, troubleshooting, and supporting enterprise IT infrastructure, network, and security environments to ensure high availability and performance.
Key Responsibilities
- Monitor network, security, and IT infrastructure using SolarWinds and other monitoring tools.
- Respond to alerts, incidents, and service requests within defined SLAs.
- Perform Level 1 troubleshooting of switches, routers, firewalls, load balancers, MPLS, and WAN links.
- Escalate complex issues to L2/L3 teams and track resolution.
- Log, update, and maintain incidents in ServiceNow or other ITSM tools.
- Assist with routine maintenance, patching, health checks, and configuration updates.
- Prepare operational reports and maintain technical documentation.
- Collaborate with infrastructure, network, security, and application support teams.
- Participate in 24/7 shift rotations and on-call support when required.
Requirements
- Bachelor's Degree or Diploma in IT, Computer Science, or a related field.
- 3+ years of experience in IT Operations, NOC, Service Desk, or Infrastructure Support.
- Hands-on experience with network devices, firewalls, WAN/MPLS connectivity, and monitoring tools.
- Experience with SolarWinds and ServiceNow preferred.
- Strong troubleshooting, analytical, and communication skills.
- Cisco CCNA/CCNA Security or equivalent certification preferred.
Preferred Skills
- Experience in a 24/7 operations environment.
- Knowledge of ITIL processes and incident management.
- Exposure to AWS, Azure, and cybersecurity operations.
- Familiarity with configuration management and automation tools.
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