IT Support Engineer & Cyber Security (L2+)
Skills
About This Role
Company Description
Goaco is an award-winning global consultancy that partners with public and private sector organisations to deliver secure, user-focused, and innovative digital solutions.
Established in 2010 and headquartered in the UK, Goaco has offices and experts across the UK, UAE, and Saudi Arabia.
With over 100 subject-matter experts and a wider network of 16,000+ associate consultants, Goaco specializes in digital transformation, cyber security, data & AI, software development, cloud, and managed services.
Recognized as UK Government digital experts, we are committed to shaping modern and efficient services through agility, deep domain knowledge, and a focus on impactful outcomes.
Role Description
We are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function.
You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments.
The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles.
Key Responsibilities
- Provide 2nd line IT support and escalation handling for users in the UK and UAE
- Using ITSM Tools such as Halo
- Troubleshoot and resolve hardware, software, network and O365 issues
- Administer and manage
Microsoft Intune
- , including device enrolment and compliance
- Support user onboarding/offboarding, email configurations, SharePoint and Teams
- Comfortable troubleshooting problems on a Video call and Telephone
- Configure small to mid-scale
- network setups on-site
- , including Wi-Fi and firewalls
- Respond to and escalate
- cyber security incidents
- , working with the SOC team
- Contribute to patch management, endpoint protection and vulnerability remediation
- Document known issues, create SOPs and update asset inventories
- Work collaboratively with developers, security and infrastructure engineers across borders
- Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota)
Essential Skills and Experience
- Minimum 3 years’ experience in
- IT support or service desk environment (L2 or higher)
- Experience supporting
Microsoft 365
- applications including Outlook, Teams and SharePoint
- **Microsoft Intune**
experience
- (policy management, device compliance, remote actions)
- Experience responding to
- security alerts and incident response procedures
- Proven ability to set up and troubleshoot
- wired and wireless networks
- Familiarity with ticketing systems and ITIL-aligned support processes
- Strong verbal and written communication skills, comfortable dealing with non-technical users
- Ability to work independently and as part of a
- distributed international team
Desirable
- Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200)
- Experience supporting hybrid environments with
Azure Active Directory
- Understanding of security frameworks (ISO 27001, NIST)
• SharePoint Administration / Migration
- Experience in public sector or regulated industries
- Knowledge of basic scripting or automation (PowerShell a plus)
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