IT Support
Role Overview
Provides technical support and maintains university IT infrastructure for efficient, uninterrupted operations.
Supports students, faculty, and staff across desktop systems, applications, classroom technology, and IT services.
Key Skills for This Role
Full Job Posting
Role overview
Provides technical support and maintains university IT infrastructure for efficient, uninterrupted operations.
Supports students, faculty, and staff across desktop systems, applications, classroom technology, and IT services.
Responsibilities
- Provide first-line support for hardware, software, operating systems, and IT services; troubleshoot Windows and macOS incidents.
- Install, configure, and maintain computers, laptops, printers, scanners, and other peripherals.
- Support Microsoft 365, user accounts, and Active Directory administration.
- Assist with classroom technology, audiovisual systems, and learning spaces.
- Track, document, and resolve service requests through the IT service management system.
- Perform preventive maintenance and equipment health checks; maintain IT asset inventory and lifecycle records.
- Support wired and wireless connectivity and IP telephony; assist with technology, application, and IT solution deployments.
- Follow IT security best practices and support endpoint security measures.
Essential qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Professional certification such as Microsoft, CompTIA, Cisco, or IT Service Management certification.
- At least three years of hands-on IT Support, Help Desk, or Desktop Support experience.
- Good knowledge of Windows, macOS, and Microsoft 365; working knowledge of Active Directory and user account administration.
- Understanding of networking concepts and IT infrastructure.
Skills and competencies
- Strong troubleshooting and problem-solving abilities; excellent customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment; teamwork, professionalism, and service focus.
Preferred qualifications
- ITIL certification is preferred.
- Experience in higher education is preferred.
- Experience supporting classroom technology and audiovisual systems is preferred.
About the university
The university describes technology as central to teaching, learning, and operational excellence, with the role supporting its campus community.
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