IT Coordinator
Role Overview
AURAK seeks an IT Coordinator for its Office of Information Technology.
The coordinator serves as a liaison between IT and university end-users, supporting delivery of IT services across the university.
The role reports to the IT Manager and supports daily IT operations and reliable hardware, software, network infrastructure, and user support services.
Key Skills for This Role
Full Job Posting
Role overview
AURAK seeks an IT Coordinator for its Office of Information Technology.
The coordinator serves as a liaison between IT and university end-users, supporting delivery of IT services across the university.
The role reports to the IT Manager and supports daily IT operations and reliable hardware, software, network infrastructure, and user support services.
HelpDesk and user support
- Manage the IT HelpDesk ticketing system and record, assign, monitor, and close requests and incidents within agreed service levels.
- Log requests and incidents accurately, assign tickets to the appropriate technician or team member, monitor progress, and follow up on pending tasks.
- Provide direct technical assistance to faculty, staff, and students when required.
- Prepare, update, and publish self-service knowledge base articles, FAQs, and step-by-step technical guides.
IT coordination and administration
- Maintain accurate IT documentation and asset records.
- Support IT procurement and administrative requirements.
- Monitor software licenses and warranties.
- Contribute to continuous improvement of IT processes and service delivery.
About AURAK
The American University of Ras Al Khaimah is an independent co-educational higher education institution offering undergraduate and graduate education.
The university states its programs are accredited by the UAE Ministry of Education and that it is accredited by SACSCOC.
Requirements
- The role calls for a detail-oriented, organized, and service-focused professional.
- Ability to support university end-users and facilitate timely responses to technical requests.
- Ability to manage HelpDesk tickets and follow up to ensure requests are resolved within agreed service levels.
- Ability to maintain IT documentation and asset records and support procurement and administrative requirements.
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