IT Specialist - Support Engineer (KSA)
Skills
About This Role
Overview
- **Together we make a difference**We are a leading provider of innovative, high-performance solutions for airport logistics.
- Our portfolio includes products and services for baggage and cargo handling, advanced software for the digitalization of logistics processes, and a comprehensive range of maintenance and support services.
- Our major clients include renowned airports and airlines around the world.
- Be part of our Digital Operations as an **IT Specialist**, focusing on IT infrastructure and application administration in **Dubai, UAE.**
- What are my responsibilities?
- Work within a DevOps environment and support rapid infrastructure deployments in collaboration with software developers.
- Support 24/7 IT operations, including system monitoring and incident response.
- Administer cloud-based systems, including installation, configuration, patching, and security management.
- Monitor applications and infrastructure proactively to ensure service availability.
- Handle incidents and problems, ensuring resolution within agreed SLAs.
- Manage software deployments, upgrades, and system enhancements.
- Support technologies such as Docker, SQL, MongoDB, APIs, and DataOps tools such as StreamSets.
- Support application environments involving Enterprise Java, VB, and GitHub.
- Perform Windows and Linux server installation, administration, and maintenance.
- Support IT network administration and related operational activities.
- What do I need to qualify for the role?
- Bachelor’s degree in Computer Science, IT Engineering, or a related field.
- Minimum 3 years of experience in cloud infrastructure and services.
- Minimum 3 years of experience in IT infrastructure and services.
- Hands-on experience with databases, end-user applications, and system administration.
- Experience with Enterprise Java, VB, and GitHub applications.
- Strong knowledge of cloud system administration, including configuration, patching, and security.
- Relevant IT certifications would be an advantage.
- Ability to work in shifts and manage responsibilities independently under pressure.
- Strong problem-solving, critical-thinking, organization, and time-management skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
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