IT Specialist
Skills
About This Role
Responsibilities
- Administer, maintain, and support the Odoo ERP system, including user management, access permissions, troubleshooting, and system optimization.
- Configure, monitor, and maintain network infrastructure, including routers, switches, firewalls, and Wi-Fi access points to ensure stable and secure connectivity.
- Manage and support Grandstream IP-PBX and VOIP telephony systems, ensuring efficient internal and external communication across all branches.
- Implement and maintain secure branch-to-branch VPN connectivity while ensuring proper synchronization of systems and operational data.
- Install, configure, and integrate biometric (fingerprint) attendance devices with the central attendance and HR systems across all locations.
- Provide technical support and troubleshooting for hardware, software, network, and communication-related issues across multiple branches.
- Monitor system performance, conduct preventive maintenance, and ensure minimal downtime for all IT services and business systems.
- Coordinate with vendors and service providers for system upgrades, maintenance, and technical support when required.
- Ensure compliance with IT security standards, backup procedures, and data protection policies.
- Prepare technical documentation, reports, and user guidelines related to systems, networks, and IT operations.
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