About This Role
Key Responsibilities:
- Provide technical support to end-users (onsite and remote).
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Provide support for IT systems, including Windows Server environments.
- Troubleshoot Windows Server issues (Active Directory, DNS, DHCP, Group Policy, user access, and server performance).
- Manage and troubleshoot client connectivity issues (LAN/Wi-Fi/VPN).
- Monitor system performance and ensure system availability.
- Support network infrastructure and resolve connectivity issues.
- Maintain documentation of issues, solutions, and IT procedures.
- Assist in system upgrades, patches, and security updates.
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